02 Dec New Services, Updates
I’m proud to report that we’ve been working on some new and exciting services. Below is a summary of these services. If you’re interested in signing up for any of these, please email the help desk at firstname.lastname@example.org, and we’ll schedule a time to get you setup.
Safeguard is a cloud based backup system powered by AVG Antivirus. It is different than other antivirus programs because it allows ServiceByte to be one of the first to know about any infections found on your computer. SafeGuard also enables us to help configure your security to better meet your needs, and do it all from our office. Safeguard is currently only available for Windows computers. If you get a virus, we’ll know about it even before you do in some cases! This enables us to take care of infections before they damage your computer further, which reduces downtime and costs. If you’re interested in signing up for Safeguard, please email email@example.com.
SafeDeposit is ServiceByte’s own version of a cloud backup system, with an important element others don’t provide. There are many cloud backup systems, but ours is better. It’s better because in 2013 we encountered the number one problem with all other backup systems: they are not being monitored by anyone.
Last year, we had a client who had an infection called Cryptolocker, which encrypts your computer and backup files from your external hard drive. In short, your files are still there, but you can’t access them because they are encrypted. The best way to restore access to your files is through online backups, because you can restore a version of your files prior to infection. Unfortunately, in our client’s case, the last backup his cloud backup service performed was 6 months prior to the infection. His backup provider didn’t even try to reach out to him about his backups not occurring. We realized responsibility was solely his. This was absurd, especially as our dependence on our digital assets is more important than ever before.
With SafeDeposit, we’ll be that important responsible party that makes sure your backups are happening. We audit your backups, provide you with a log of what will be backed up, and ensure that information is continuously backed up. If it doesn’t backup, we’ll email, call, or even visit you to ensure that the backups resume normally.
For more information about SafeDeposit, please check out our website here: http://www.safedepositbackup.com
It’s really frustrating when your internet goes down. Sometimes it’s because of a service issue that you can’t control. But a lot of times, it can be indicative of a problem with your router, modem, or other equipment. Most times, simply restarting the equipment can fix your problems and get you back online quickly. Other times, something needs to be replaced. Introducing Netfixer, a tool that can repair your internet connection to minimize your downtime and help us diagnose potential problems with your router and/or modem. So either your problem is solved automatically, or we know what’s wrong and can take care of it quickly the first time instead of having to make repeat visits. This is a beta project of ours that we’re working on, and should have some news shortly about how successful it is.
Want to be notified when this is available? Send an email to firstname.lastname@example.org, and we’ll add you to our list.