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About Us

ServiceByte offers premier computing, mobile device and networking repair services. Electronic devices have become an embedded part of all of our lives and when they break down it can be devastating. Like you, we’ve also experienced it first-hand. We know that a dead or misbehaving computer can be truly traumatic. The professionals at ServiceByte are your first responders for any technology failures, big or small.

Whether your problem is minor annoyance or a catastrophic failure, our highly trained professionals are equipped with the experience and expertise to handle it.

For your convenience, in order to best assist you in today’s fast-paced and busy environment, we offer two service options.

REMOTE SERVICE

Through a one-time, situation-specific access code that you authorize, our repair technicians access your computer or mobile device through the cloud via a remote interface. They can then remotely run all diagnostics and repair the majority of problems you may encounter. This is a service that is both time-saving and stress-reducing for you. If your computer has not experienced a complete crash, you can continue utilizing it until the specific repair time is scheduled. And, once the computer is repaired, it’s already in your home or office, ready for you to log back on.

CONCIERGE SERVICE

With today’s advanced technology, the majority of repair issues can be resolved via the remote interface. However, if for any reason we determine that hands-on attention is required, we will pick up any device located in Westchester and bring it to our work site where we will perform the necessary repairs. Upon completion, we will deliver the device back to you. In addition, we provide personalized services such as networking and device setup at your location.

Our Core Values

Our core values are based on always providing you with the ultimate, easy-to-use solutions that best suit your needs.

Accuracy

We are committed to resolving your issues as quickly as possible, without compromising quality and accuracy. Like you, we have no tolerance for sloppy or careless work. We are dedicated to getting it done right, the first time.

Simplicity

There is beauty in simplicity. You can count on us to provide the easiest and most efficient solutions to suit your needs. Your time is valuable and we don’t want you to spend any extra time having to figure things out on your own. It is our job to provide you with the easiest way to complete your tasks. We’re going to provide you with best solution for ease of usage.

Preparation

We always ensure that we have all of the necessary equipment and resources in place prior to beginning any work with you. In addition, by being fully prepared, we can resolve your issues within the most reasonable time frame possible to get you up and running and back to using your devices the way you need to.

Communication

For many people, technology is another language. We consider you to be a partner in the process and therefore it is our responsibility to translate that language for you so that you can easily understand. We are always accessible to answer any questions you may have and, upon completion of service, we will provide you with a complete and detailed log of the work that was executed as well clear, straight-forward instructions when needed.

Transparency

We are not in the business of deception, confusion or double-talk. We want you to understand exactly what’s being done. More importantly, we will be completely clear about our understanding of your issues. If we are having trouble resolving anything, you will be the first to know.

Accountability

We care, and we are committed to ensuring that you come away from your experience with us knowing that you received the highest quality of service each and every time. We are dedicated to always going above and beyond, and providing the service we promised you.

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