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Our People Make All The Difference
Our team has deep IT expertise. We take pride in our work, have fun, and it shows. As a client you’ll love how we put you first, keep you informed and take responsibility to proactively make sure that your business is always on. The less you see us the better, but when you do, know it will be a good experience.
Matthew Papadopoulos
Centralized Services Technician
One of the biggest hiring near-misses in ServiceByte's history came in 2020, when Matt almost got away. He was one of our top candidates, but the offer went to someone else, a candidate with a considerably easier last name to spell. That hire did not work out. Fortunately, when we circled back to Matt, he agreed to join the team.
Everyone loves Matt's warm and friendly smile, and clients consistently appreciate the support he provides. He has a gift for making password security management make sense, breaking down the ins and outs so clients can actually stay protected. Building that skillset is essential in today's business environment, and Matt excels at helping clients get there.
We are glad to have Mr. Papadopoouulos on the team. We are also grateful that spelling his last name correctly is not a job requirement.
Chloe Rizzo
Client Success Manager
Chloe came to ServiceByte through a mutual connection, drawn to a growing team that genuinely cared about its clients. She likes bringing structure to busy organizations, and that is exactly what she does here.
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As our Client Success Manager, Chloe turns the plan into finished work. She coordinates client projects from kickoff to completion, keeps the schedule honest, and follows up until nothing is left open. Her instinct is always to make what you already have work better before starting over, whether that means reconfiguring a system that is not fitting or simply getting everyone on the same page.
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Outside of work, Chloe rows with a local crew team and is on a long-running quest to perfect homemade sourdough. Clients and coworkers describe her as approachable, dependable, and organized.
Bryant Hernandez
Technical Account Manager​
Bryant's fascination with technology started early, back in the wild days of the dial-up internet, when he spent his free time troubleshooting gadgets and taking things apart to see how they worked. That curiosity turned into a career: first in computer repair, then service in the U.S. Navy, followed by his college degree.
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Today, Bryant brings that same curiosity and precision to ServiceByte as our Technical Account Manager. He is the strategic partner behind each client's technology plan, aligning IT decisions with business goals, mapping out roadmaps and budgets, and recommending what should change before it becomes a problem. Where a technical issue needs translating into clear, practical direction, Bryant is the one who makes the call and explains the reasoning.
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He's also the guy who shows up early, follows through, and still asks how your mom's doing, even if you didn't mention she was sick.
Ivy Reilly
Technical Services Coordinator
Ivy Reilly is the organized problem-solver who keeps our team running smoothly. As a Technical Services Coordinator, Ivy is at the heart of ServiceByte’s operations, handling ticket triage, providing remote support, and assisting our clients with the care and expertise.
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Ivy’s impact goes far beyond day-to-day support. She develops processes and procedures that enhance efficiency and improve the client experience. Whether she’s streamlining workflows or diving into a tricky technical issue, Ivy brings a sharp eye for detail and a dedication to getting things right the first time.
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Known for her versatility, Ivy is a dependable resource for her teammates. Her willingness to jump in wherever needed and her calm approach under pressure make her an invaluable part of the ServiceByte family.
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We’re lucky to have Ivy as a cornerstone of our support team. Her technical skills, organizational expertise, and collaborative spirit make her a true asset to ServiceByte.
Marcus Futrell
Service Desk Technician
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Marcus Futrell is the friendly voice (and sharp mind) behind the remote support you rely on at ServiceByte. As a Service Desk Technician, Marcus is the first line of assistance for clients, solving day-to-day IT challenges with skill and care.
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Whether it’s troubleshooting a stubborn email issue or walking a client through a quick fix, Marcus has a knack for making technology approachable. Clients often comment on his patience and ability to explain solutions in plain language, ensuring they not only get back to work quickly but also feel confident along the way.
Marcus thrives in the fast-paced world of remote support, juggling tasks with ease while maintaining a calm and professional demeanor. His goal is simple: to resolve issues efficiently while delivering an exceptional experience for every client he assists. He’s a problem solver at heart, always looking for better ways to help others.
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We’re proud to have Marcus as part of the ServiceByte team. His dedication to client success and his approachable style make him an invaluable resource to everyone he supports.
Heather Flournoy
Operations Coordinator​
Heather joined ServiceByte after years of crossing paths with me and sensing this was a team grounded in trust, not just tech. That gut feeling deepened during her interview with Rashiem — and it’s only grown as she’s worked alongside a crew that quietly insists on doing things right (even the recycling).
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Clients usually meet Heather in moments of tech stress. She’s the calm voice on the other end, listening deeply and helping people feel heard — often intuiting what’s wrong with a device before even seeing it. From breach response to day-to-day password resets, she blends technical insight with a real sense of care.
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Outside of work, she’s into wild food foraging, medicinal plants, and baking things like Paleo carrot muffins. And yes, she’s been known to solve both scam threats and snack dilemmas in a single support call. Clients describe her as warm, competent, and full of integrity — just how she likes it.
Broderic Walshe
Solutions Engineer​
Broderic came to ServiceByte in search of something more than just another tech job. After years in a siloed enterprise environment, he was craving a return to innovation — and the kind of fast-moving, problem-solving work that drew him to tech in the first place. With a background in MSPs and a heart for engineering, he found the right fit here: a place where people and technology meet in equal measure.
Whether he’s designing network architecture, troubleshooting edge-case anomalies, or building solutions that help clients scale, Broderic brings a thoughtful mix of instinct, structure, and deep empathy. He’s the guy who not only solves the problem, but considers the human on the other end of it too.
Outside of work, he’s a maker through and through — into piano, 3D printing, motorcycles, tactical games, and tabletop RPGs. And yes, he’s known to sneak a tasteful prank or hidden “easter egg” into the workday now and then. It’s part of the edge that makes him uniquely Brody.
Clients would call him considerate, professional, and efficient — and we’d add this: a quiet force who makes things better just by being in the room.
Jose Guzman
Client Relationship Manager​
Jose's path to ServiceByte started with a billing question. He was a longtime client, and a routine call turned into a long, laughter-filled conversation that made his depth of experience and natural ability to connect impossible to miss. Breakfast followed, then an offer, then a role built around what he does best.
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As our Client Relationship Manager, Jose is the trusted link between clients and our technical teams, keeping communication clear and making sure every organization we support feels heard. With more than 50 years in social services and education, he listens carefully, leads with encouragement, and uses humor as his not-so-secret superpower.
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Outside the office, Jose is a former championship basketball player, bass guitarist, martial artist, and proud grandfather who still plays weekly tennis. Whether he is sharing a favorite Zen book or a handful of cashews, he brings a steady presence to every interaction.
Jonathan Goldszmidt
Chief Technology Officer
Jonathan's career in IT support began in 2009, where he first worked alongside our founder, Kish. What started as a mentorship grew into a long professional partnership, and in 2011 the two co-founded ServiceByte.
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As Chief Technology Officer, Jonathan shapes the company's long-term technical direction. He helps define the standards and strategy behind how ServiceByte builds and delivers its services, keeping our approach grounded in technology that will still serve clients well years from now.
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A builder at heart, Jonathan has spent his career in the managed services world and brings that broader perspective back to the company he helped start. His instinct is always toward the long view: what will make our clients' lives easier five years from now, not just today.
Rashiem Mims
Chief Operating Officer
Rashiem is our Chief Operating Officer, a seasoned professional with more than two decades of experience and a genuine passion for leadership in IT. Asked during his interview which of two operating systems he preferred and why, Rashiem answered with a list of three.
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He came to ServiceByte through a trusted IT consultant and was immediately drawn to the company's approach to client care. The fit was obvious on both sides, and the eagerness he brought to those early conversations has not let up since.
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In his prior roles across the MSP space, Rashiem excelled at overseeing IT operations, strategic planning, and infrastructure management for global organizations. His expertise extends to building high-performance teams, implementing cybersecurity measures, and designing effective IT strategies for clients. When an internal conversation ends in agreement, Rashiem responds with a single word and gesture: "nod." It has become shorthand around here for steady, settled, and moving forward.
As Chief Operating Officer, Rashiem Mims brings not only a wealth of experience but a contagious enthusiasm for the success and growth of our clients. That deserves a nod.
Kish Melwani
Chief Executive Officer
To call Kish caring would be an understatement. One client describes him as the guy who shoveled his driveway during a winter emergency. Others point to his calming presence, or to recommendations that arrived before anyone realized they were needed. For Kish, caring for clients and team is priority number one.
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Kish is the glue that makes ServiceByte different from the typical MSP. He hires technicians who share his core values, and he has built a culture that brings out the best in them. He is also active in the community, particularly in Peekskill and through the Hudson Valley Chamber of Commerce.
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He excels at telling terrible dad jokes and playing with "his son's" Legos.
Kish wears many titles: boss, father, colleague, mentor. The one that fits best is friend. Ask anyone on the team, and as a client, you will feel the same way.