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Our People Make All The Difference
Our team has deep IT expertise. We take pride in our work, have fun, and it shows. As a client you’ll love how we put you first, keep you informed and take responsibility to proactively make sure that your business is always on. The less you see us the better, but when you do, know it will be a good experience.
Matthew Papadopoulos
Centralized Services Technician | Written by Kish
I made one of the biggest business blunders of ServiceByte’s history in 2020 when I did not hire Matt. It was such a close call. He was one of our top candidates, but we gave an offer to someone else. While that person had a last name that was much easier to spell, he did not work out. Fortunately for us, when we went back to Matt, he agreed to join our team.
Everyone loves Matt’s warm and friendly smile. Clients always appreciate the support Matt provides. He makes it easy for our clients to understand the ins and outs of password security management so they can stay protected. Matt excels at helping our clients develop this much-needed skillset in today’s business environments.
We, and clients, love having Mr. Papadopodoeplos on our team. We are just thankful that there is no requirement to learn how to spell his last name.
Bryant Hernandez
Technical Account Manager | Written by Kish​
Bryant and Kish go way back — to high school in 1998, where they bonded over the latest tech, troubleshooting gadgets, and geeking out during the early, wild days of the internet. After graduation, they even worked together at a computer repair shop, trading problems and solving each other’s toughest cases — all before Bryant went on to serve in the U.S. Navy and earn his college degree.
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Today, Bryant brings that same curiosity, precision, and teamwork to ServiceByte as our Technical Account Manager. He serves as a strategic partner to our clients — aligning technology with business goals, guiding long-term IT planning, and making sure nothing falls through the cracks. From recommending new devices to coordinating projects and translating complex technical issues into clear, practical next steps, Bryant ensures every client feels informed, supported, and confident in their technology.
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He’s also the guy who shows up early, follows through, and still asks how your mom’s doing — even if you didn’t mention she was sick.
Ivy Reilly
Technical Services Coordinator | Written by Kish
Ivy Reilly is the organized problem-solver who keeps our team running smoothly. As a Technical Services Coordinator, Ivy is at the heart of ServiceByte’s operations, handling ticket triage, providing remote support, and assisting our clients with the care and expertise.
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Ivy’s impact goes far beyond day-to-day support. She develops processes and procedures that enhance efficiency and improve the client experience. Whether she’s streamlining workflows or diving into a tricky technical issue, Ivy brings a sharp eye for detail and a dedication to getting things right the first time.
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Known for her versatility, Ivy is a dependable resource for her teammates. Her willingness to jump in wherever needed and her calm approach under pressure make her an invaluable part of the ServiceByte family.
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We’re lucky to have Ivy as a cornerstone of our support team. Her technical skills, organizational expertise, and collaborative spirit make her a true asset to ServiceByte.
Marcus Futrell
Service Desk Technician | Written by Kish
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Marcus Futrell is the friendly voice (and sharp mind) behind the remote support you rely on at ServiceByte. As a Service Desk Technician, Marcus is the first line of assistance for clients, solving day-to-day IT challenges with skill and care.
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Whether it’s troubleshooting a stubborn email issue or walking a client through a quick fix, Marcus has a knack for making technology approachable. Clients often comment on his patience and ability to explain solutions in plain language, ensuring they not only get back to work quickly but also feel confident along the way.
Marcus thrives in the fast-paced world of remote support, juggling tasks with ease while maintaining a calm and professional demeanor. His goal is simple: to resolve issues efficiently while delivering an exceptional experience for every client he assists. He’s a problem solver at heart, always looking for better ways to help others.
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We’re proud to have Marcus as part of the ServiceByte team. His dedication to client success and his approachable style make him an invaluable resource to everyone he supports.
Heather Flournoy
Service Documentation and Support Specialist | Written by Kish​
Heather joined ServiceByte after years of crossing paths with me and sensing this was a team grounded in trust, not just tech. That gut feeling deepened during her interview with Rashiem — and it’s only grown as she’s worked alongside a crew that quietly insists on doing things right (even the recycling).
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Clients usually meet Heather in moments of tech stress. She’s the calm voice on the other end, listening deeply and helping people feel heard — often intuiting what’s wrong with a device before even seeing it. From breach response to day-to-day password resets, she blends technical insight with a real sense of care.
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Outside of work, she’s into wild food foraging, medicinal plants, and baking things like Paleo carrot muffins. And yes, she’s been known to solve both scam threats and snack dilemmas in a single support call. Clients describe her as warm, competent, and full of integrity — just how she likes it.
Broderic Walshe
Solutions Engineer | Written by Kish​
Broderic came to ServiceByte in search of something more than just another tech job. After years in a siloed enterprise environment, he was craving a return to innovation — and the kind of fast-moving, problem-solving work that drew him to tech in the first place. With a background in MSPs and a heart for engineering, he found the right fit here: a place where people and technology meet in equal measure.
Whether he’s designing network architecture, troubleshooting edge-case anomalies, or building solutions that help clients scale, Broderic brings a thoughtful mix of instinct, structure, and deep empathy. He’s the guy who not only solves the problem, but considers the human on the other end of it too.
Outside of work, he’s a maker through and through — into piano, 3D printing, motorcycles, tactical games, and tabletop RPGs. And yes, he’s known to sneak a tasteful prank or hidden “easter egg” into the workday now and then. It’s part of the edge that makes him uniquely Brody.
Clients would call him considerate, professional, and efficient — and we’d add this: a quiet force who makes things better just by being in the room.
Jose Guzman
Client Relationship Manager | Written by Kish​
Jose’s journey to ServiceByte began in an unexpected way. As a longtime client, he once called to discuss a billing question and ended up in a thoughtful — and laughter-filled — conversation that quickly revealed his depth of experience, character, and natural ability to connect. That conversation led to breakfast, an opportunity to join the team, and a role that perfectly blends what he does best: strengthening relationships and shaping positive culture.
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Today, Jose serves as our Client Relationship Manager, where he focuses on building strong client partnerships while reinforcing the culture that defines ServiceByte. He acts as a trusted liaison between our clients and technical teams, ensuring communication is clear, expectations are aligned, and every organization we support feels heard and valued. At the same time, he brings an internal focus on encouragement, collaboration, and accountability — helping good teams become great ones.
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With over 50 years of experience in social services and education, Jose brings a deep understanding of people, purpose, and team dynamics. His leadership style is fair, consistent, and rooted in respect. He listens carefully, leads with encouragement, and uses humor as his not-so-secret superpower to keep conversations productive and human.
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Outside the office, Jose is a former championship high school basketball player, bass guitarist, martial artist, and proud grandfather who still plays weekly tennis. Whether he’s sharing a favorite Zen book or a handful of cashews, he brings a grounded, steady presence to every interaction.
Jonathan Goldszmidt
Chief Technology Officer | Written by Kish
In 2009, I was a manager at another IT support company, and I met a high school student who was eager for an internship. He had a strong understanding of technology, and exuded potential. But there was one big problem: there was no lunch money. You see this was an unpaid internship, and lunch breaks were very fun, but also costly. So we struck a deal with the boss, and a stipend for lunch was arranged to keep the fun going. Jonathan was an excellent student, and learned very quickly.
Jonathan and I worked together for years. Jonathan co-founded ServiceByte in 2011 with me. When my son was born, and the company was only a few months old, Jonathan ensured we continued to help people while I was on leave.
As our Chief Technology Officer, Jonathan is now my teacher, and I am his student. He ensures the team is using the right technology. Now lunches are even more fun and, best of all, no stipend necessary.
Rashiem Mims
IT Manager| Written by Kish
Rashiem is our IT Manager, a seasoned professional with over two decades of experience and a passion for leadership in the IT realm. During his interview, when asked which of the 2 operating systems he liked and why, Rashiem responded with a list of 3.
Introduced to ServiceByte through a trusted IT consultant, Rashiem was immediately captivated by the company’s unique approach to client care and innovative solutions. During his interview with me, Rashiem recognized a synergy between his skills and the needs of ServiceByte. This realization fueled his eagerness to become an integral part of our dynamic team.
In his prior roles within the MSP space Rashiem has excelled in overseeing IT operations, strategic planning, and infrastructure management for global organizations. His expertise extends to managing high-performance teams, implementing cybersecurity measures, and designing effective IT strategies for clients. When our 1:1 online chats end in agreement, Rashiem responds with the word and gesture “nod”. This often invokes a sense of stability and inspiration.
As our IT Manager, Rashiem Mims brings not only a wealth of experience but also a contagious enthusiasm for contributing to the success and growth of our clients. That deserves a nod.
Kish Melwani
Chief Executive Officer | Written by the team
To call Kish caring would be an understatement. A client refers to him as “the guy who shoveled my driveway during a winter emergency”. Others talk about Kish’s calming presence or his proactive recommendations. For Kish, caring for his clients and team are priority #1.
Kish is the glue that makes ServiceByte different from typical MSPs. He hires the best technicians (us!) who share his core values. Kish has created a culture that inspires us all. He’s also involved in the community (especially within Peekskill) and The Hudson Valley Chamber of Commerce.
He excels at telling terrible dad jokes and playing with “his son’s” Lego’s.
Kish has many titles: boss, father, colleague, mentor, but most importantly, he’s a friend. We are very proud to call Kish our friend, and as a client, you’ll feel the same way.