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Our People Make All The Difference
Our team has deep IT expertise. We take pride in our work, have fun, and it shows. As a client you’ll love how we put you first, keep you informed and take responsibility to proactively make sure that your business is always on. The less you see us the better, but when you do, know it will be a good experience.
Matthew Papadopoulos
Centralized Services Technician | Written by Kish
I made one of the biggest business blunders of ServiceByte’s history in 2020 when I did not hire Matt. It was such a close call. He was one of our top candidates, but we gave an offer to someone else. While that person had a last name that was much easier to spell, he did not work out. Fortunately for us, when we went back to Matt, he agreed to join our team.
Everyone loves Matt’s warm and friendly smile. Clients always appreciate the support Matt provides. He makes it easy for our clients to understand the ins and outs of password security management so they can stay protected. Matt excels at helping our clients develop this much-needed skillset in today’s business environments.
We, and clients, love having Mr. Papadopodoeplos on our team. We are just thankful that there is no requirement to learn how to spell his last name.
Sive Rosney
Account Manager| Written by Kish
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Sadhbh, or as we affectionately call her, Sive, is the bridge between our clients’ needs and the solutions we deliver. She has a gift for making the complex feel simple—translating tech talk into plain language that’s easy to understand. Clients quickly come to appreciate how she takes the time to truly listen, ensuring their unique challenges are addressed and their goals are met.
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Sive joined ServiceByte with a wealth of experience in client relations and a passion for helping others succeed. Whether she’s crafting a detailed account plan or responding to a last-minute request, she’s known for her calm, approachable demeanor and knack for getting things done efficiently. Her ability to connect with people—both professionally and personally—makes her a natural fit for our team.
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We’re thrilled to have Sive on board, and we know you’ll love working with her just as much as we do. She’s here to make sure your experience with ServiceByte is seamless, effective, and always centered around you.
Presley John
Service Engineer| Written by Kish
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Presley John is one of those rare professionals who lets his work speak louder than words. A quiet force on the ServiceByte team, Presley’s expertise in cloud transitions, cybersecurity, and handling escalations has earned him a reputation as our go-to problem solver.
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With a sharp mind and steady approach, Presley oversees complex cloud migrations with precision, ensuring our clients experience seamless transitions to modern solutions. When it comes to cybersecurity, he’s always a step ahead—anticipating risks, safeguarding data, and implementing robust protections to keep our clients secure in an ever-changing landscape.
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Presley’s calm demeanor during high-pressure escalations has a way of reassuring everyone around him. Whether he’s addressing a critical system issue or consulting on a security strategy, clients know they’re in capable hands.
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We’re lucky to have Presley on our team. His understated brilliance, paired with his dedication to doing things right, makes him an invaluable asset to ServiceByte—and to every client who relies on his expertise.
Ivy Reilly
Technical Services Coordinator | Written by Kish
Ivy Reilly is the organized problem-solver who keeps our team running smoothly. As a Technical Services Coordinator, Ivy is at the heart of ServiceByte’s operations, handling ticket triage, providing remote support, and assisting our clients with the care and expertise.
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Ivy’s impact goes far beyond day-to-day support. She develops processes and procedures that enhance efficiency and improve the client experience. Whether she’s streamlining workflows or diving into a tricky technical issue, Ivy brings a sharp eye for detail and a dedication to getting things right the first time.
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Known for her versatility, Ivy is a dependable resource for her teammates. Her willingness to jump in wherever needed and her calm approach under pressure make her an invaluable part of the ServiceByte family.
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We’re lucky to have Ivy as a cornerstone of our support team. Her technical skills, organizational expertise, and collaborative spirit make her a true asset to ServiceByte.
Marcus Futrell
Service Desk Technician | Written by Kish
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Marcus Futrell is the friendly voice (and sharp mind) behind the remote support you rely on at ServiceByte. As a Service Desk Technician, Marcus is the first line of assistance for clients, solving day-to-day IT challenges with skill and care.
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Whether it’s troubleshooting a stubborn email issue or walking a client through a quick fix, Marcus has a knack for making technology approachable. Clients often comment on his patience and ability to explain solutions in plain language, ensuring they not only get back to work quickly but also feel confident along the way.
Marcus thrives in the fast-paced world of remote support, juggling tasks with ease while maintaining a calm and professional demeanor. His goal is simple: to resolve issues efficiently while delivering an exceptional experience for every client he assists. He’s a problem solver at heart, always looking for better ways to help others.
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We’re proud to have Marcus as part of the ServiceByte team. His dedication to client success and his approachable style make him an invaluable resource to everyone he supports.
Jonathan Goldszmidt
Chief Technology Officer | Written by Kish
In 2009, I was a manager at another IT support company, and I met a high school student who was eager for an internship. He had a strong understanding of technology, and exuded potential. But there was one big problem: there was no lunch money. You see this was an unpaid internship, and lunch breaks were very fun, but also costly. So we struck a deal with the boss, and a stipend for lunch was arranged to keep the fun going. Jonathan was an excellent student, and learned very quickly.
Jonathan and I worked together for years. Jonathan co-founded ServiceByte in 2011 with me. When my son was born, and the company was only a few months old, Jonathan ensured we continued to help people while I was on leave.
As our Chief Technology Officer, Jonathan is now my teacher, and I am his student. He ensures the team is using the right technology. Now lunches are even more fun and, best of all, no stipend necessary.
Rashiem Mims
IT Manager| Written by Kish
Rashiem is our IT Manager, a seasoned professional with over two decades of experience and a passion for leadership in the IT realm. During his interview, when asked which of the 2 operating systems he liked and why, Rashiem responded with a list of 3.
Introduced to ServiceByte through a trusted IT consultant, Rashiem was immediately captivated by the company’s unique approach to client care and innovative solutions. During his interview with me, Rashiem recognized a synergy between his skills and the needs of ServiceByte. This realization fueled his eagerness to become an integral part of our dynamic team.
In his prior roles within the MSP space Rashiem has excelled in overseeing IT operations, strategic planning, and infrastructure management for global organizations. His expertise extends to managing high-performance teams, implementing cybersecurity measures, and designing effective IT strategies for clients. When our 1:1 online chats end in agreement, Rashiem responds with the word and gesture “nod”. This often invokes a sense of stability and inspiration.
As our IT Manager, Rashiem Mims brings not only a wealth of experience but also a contagious enthusiasm for contributing to the success and growth of our clients. That deserves a nod.
Kish Melwani
Chief Executive Officer | Written by the team
To call Kish caring would be an understatement. A client refers to him as “the guy who shoveled my driveway during a winter emergency”. Others talk about Kish’s calming presence or his proactive recommendations. For Kish, caring for his clients and team are priority #1.
Kish is the glue that makes ServiceByte different from typical MSPs. He hires the best technicians (us!) who share his core values. Kish has created a culture that inspires us all. He’s also involved in the community (especially within Peekskill) where he’s on the board of directors and executive committee of the Hudson Valley Chamber of Commerce.
He excels at telling terrible dad jokes and playing with “his son’s” Lego’s.
Kish has many titles: boss, father, colleague, mentor, but most importantly, he’s a friend. We are very proud to call Kish our friend, and as a client, you’ll feel the same way.